CGCTA Complaint Form

CGCTA's ADA Complaint Procedures

If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

CGCTA ADA Complaint Form

How do you file a complaint?

You can call us, download and use our ADA complaint form at www.rcgcta.com, or request a copy of the form by writing or CGCTA

937 Broadway Suite, 200

Cape Girardeau, MO 63701

573-335-5533

You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident.

The complaint should include:

• Your name, address and telephone number. (See Question 1 of the complaint form.)
• How, why, and when do you believe you were discriminated against? Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
• The names of any persons, if known, whom the director could contact to clarify your allegations. (See Question 11 of the complaint form.)

Please submit your complaint form to the address listed below:

CGCTA

937 Broadway Suite, 200

Cape Girardeau, MO 63701

573-335-5533

Do you need complaint assistance?

If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please contact us at 573-335-5533

How will your complaint be handled?

CGCTA  investigates complaints received no more than 180 days after the alleged incident. CGCTA will process complaints that are complete. Once a completed complaint is received, CGCTA will review it to determine if CGCTA  has jurisdiction.

CGCTA will generally complete an investigation within 90 days of receiving a complaint. If more information is needed to resolve the case, CGCTA may contact you. Unless a longer period is specified by CGCTA, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, CGCTA may administratively close the case. A case may be administratively closed if you no longer wish to pursue it.

After an investigation, CGCTA will send you a letter summarizing the results, stating the findings, and letting you know of any corrective action to be taken. If you disagree with CGCTA's determination, you may request reconsideration by submitting a request in writing to CGCTA within seven (7) days after the date of CGCTA's letter, stating with specificity the basis for the reconsideration. CGCTA will let you know about the decision to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, CGCTA will issue a determination letter to the complainant upon completion of the reconsideration review.

Do you know if I have other options for filing a complaint?

We encourage you to file a complaint with us. However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit Administration.

Missouri Department of Transportation
External Civil Rights Division
Title VI Coordinator
1617 Missouri Blvd P.O. Box 270
Jefferson City, Mo 65102-0270

Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590